Re: How do you rate your Buick dealer's service department?
I have not used the service dept for any service work yet, but did visit them to have the transmission code upgrade. Now here is the story.....
I called the svc dept on tuesday to schedule an apt. The lady answered the phone didn't know about the voluntary recall, which was fine, I provided her the VIN number and she was able to locate it. Told me to pick anytime during the week, which was great I picked next day 9:30AM.
I arrived around 9:30AM next day, confronted by a fast talking less listening lady. I told her that I have a 9:30 apt for trans upgrade. She didn't know what the heck I am talking about (shouldn't it be in computer already?). Upon giving her the VIN number she still couldnt find anything regarding transmission, and said the only thing she sees is NAV software upgrade. Up on further looking she was able to find out. Took me two hours in an out.
The job was done right, I also told them to take care of the chrome trim surrounding driver side brake light, it was peeling. They fixed that right also.
The srvc dept was quiet old... they definitely need to update it, it is not good for spending a couple of hours, no high speed internet, though they do have jacks to hookup modems! (who uses dial-up, aside from cavemen?)
Anywho, since there are 2 more dealerships close to my home, I will try them next time before going back here.
Proud owner since 7/21/07 - Red Jewel CXL, AWD, Ent #4, Moonroof, Driver Conf, Lux Pkg,Trailer Pack, Cargo stuff, Ebony Interior, 7 Passenger.