How do you rate your Buick dealer's service department? - EnclaveForum.net: Buick Enclave Online Community
View Poll Results: How do you rate your Buick dealer's service department?
EXCELLENT, always efficient and courteous 142 43.16%
GOOD, gets things right most of the time 63 19.15%
ACCEPTABLE, may try another dealer next time 41 12.46%
TERRIBLE, will never go back 23 6.99%
NEVER visited my Buick dealer's service dept 60 18.24%
Voters: 329. You may not vote on this poll

Reply
 
LinkBack Thread Tools
post #1 of 62 (permalink) Old 08-10-2007, 10:05 AM Thread Starter
Super Moderator
 
Join Date: Jun 2007
Posts: 7,050
How do you rate your Buick dealer's service department?

Excellent

MRBUICK/MODERATOR<br />08 Enclave CXL(Red Jewel)<br />05 Lesabre Limited Celebration Edition(Crimson Pearl)<br />92 Mercedes 500SL(Signal Red)<br />90 Cadillac Brougham d'Elegance(Black)<br />76 Cadillac Sedan deVille(Firethorn)<br />72 Chevrolet Monte Carlo(Black)<br />11 Ford Focus SEL(Black)<br />RIP 85/95 PARK AVES & 06LUCERNE
mrbuick is offline  
post #2 of 62 (permalink) Old 10-12-2007, 11:20 AM
Full Member
 
Join Date: May 2007
Posts: 181
Re: How do you rate your Buick dealer's service department?

I rate mine as" Excellent"
Always Courteous, offers door to door transportation and works with me on scheduling .
If I have a question they find out the information for me and if necessary call me back within a day or so.
I get a call to remind me of my appointment and their " Customer Service Rep." always calls me in a day or so to ask me about the Service Visit
And if I am satisfied everything was done as I requested.
Top Dog is offline  
post #3 of 62 (permalink) Old 10-12-2007, 01:04 PM
Enclave Guru
 
zman's Avatar
 
Join Date: Mar 2007
Posts: 3,105
Re: How do you rate your Buick dealer's service department?

How about a "Thankfully I haven't been there enough to have an opinion" option?

2011 Enclave CXL-2 AWD Gray Green Metallic/Ebony, 20" Chrome Wheels, Sunroof, Trailering Package, Splash Guards, Engine Block Heater

2014 Audi A4 Prestige - Ice Silver Metallic
zman is offline  
post #4 of 62 (permalink) Old 10-12-2007, 01:57 PM
Super Moderator
 
Join Date: May 2007
Posts: 1,995
Send a message via Yahoo to axiama
Re: How do you rate your Buick dealer's service department?

Quote:
Originally Posted by zman
How about a "Thankfully I haven't been there enough to have an opinion" option?


I've never visited my Buick dealer's service department.

2013 Iridium Metallic Convenience Package<br /><br />2010 Midnight Blue Lacrosse CXS
axiama is offline  
post #5 of 62 (permalink) Old 10-12-2007, 02:18 PM Thread Starter
Super Moderator
 
Join Date: Jun 2007
Posts: 7,050
Re: How do you rate your Buick dealer's service department?

Quote:
Originally Posted by axiama


I've never visited my Buick dealer's service department.
I added that option to the poll.

MRBUICK/MODERATOR<br />08 Enclave CXL(Red Jewel)<br />05 Lesabre Limited Celebration Edition(Crimson Pearl)<br />92 Mercedes 500SL(Signal Red)<br />90 Cadillac Brougham d'Elegance(Black)<br />76 Cadillac Sedan deVille(Firethorn)<br />72 Chevrolet Monte Carlo(Black)<br />11 Ford Focus SEL(Black)<br />RIP 85/95 PARK AVES & 06LUCERNE
mrbuick is offline  
post #6 of 62 (permalink) Old 10-12-2007, 04:57 PM
Super Moderator
 
Join Date: Apr 2007
Posts: 978
Re: How do you rate your Buick dealer's service department?

I have not used the service dept for any service work yet, but did visit them to have the transmission code upgrade. Now here is the story.....

I called the svc dept on tuesday to schedule an apt. The lady answered the phone didn't know about the voluntary recall, which was fine, I provided her the VIN number and she was able to locate it. Told me to pick anytime during the week, which was great I picked next day 9:30AM.

I arrived around 9:30AM next day, confronted by a fast talking less listening lady. I told her that I have a 9:30 apt for trans upgrade. She didn't know what the heck I am talking about (shouldn't it be in computer already?). Upon giving her the VIN number she still couldnt find anything regarding transmission, and said the only thing she sees is NAV software upgrade. Up on further looking she was able to find out. Took me two hours in an out.

The job was done right, I also told them to take care of the chrome trim surrounding driver side brake light, it was peeling. They fixed that right also.

The srvc dept was quiet old... they definitely need to update it, it is not good for spending a couple of hours, no high speed internet, though they do have jacks to hookup modems! (who uses dial-up, aside from cavemen?)

Anywho, since there are 2 more dealerships close to my home, I will try them next time before going back here.

Proud owner since 7/21/07 - Red Jewel CXL, AWD, Ent #4, Moonroof, Driver Conf, Lux Pkg,Trailer Pack, Cargo stuff,&nbsp; Ebony Interior, 7 Passenger.
coopermine is offline  
post #7 of 62 (permalink) Old 11-02-2007, 11:20 PM
Enclave Freak
 
Join Date: Jul 2007
Posts: 1,429
Re: How do you rate your Buick dealer's service department?

My service department rates "Excellent"! Started going there mid-2003, after purchasing my 04 Rendezvous at this dealer. My sister, who took my 01 Olds minivan switched at this time to this dealers service department because we didn't care for the Olds dealer in town and the new dealers department was willing to do warranty work for her. They have turned out to be totally terrific! Flawless! In fact we take them fruit baskets several times a year to show them we appreciate them. [/color]

~Gray is the new blonde~ <br /><br />♥Proud owner: Gold Mist Metallic, cashmere leather, CXL, FWD, 7 pass., entertainment package #1, confidence, luxury, sunroof/skylight
Rosita2001 is offline  
post #8 of 62 (permalink) Old 03-25-2008, 07:48 PM Thread Starter
Super Moderator
 
Join Date: Jun 2007
Posts: 7,050
Re: How do you rate your Buick dealer's service department?

Rosita,
I thought no one else did things like that!!. I brought a large tray of cookies to my Buick dealer's service department at Christmas time.
They have maintained an excellent level of service for the 20+ years I have been going there.

MRBUICK

MRBUICK/MODERATOR<br />08 Enclave CXL(Red Jewel)<br />05 Lesabre Limited Celebration Edition(Crimson Pearl)<br />92 Mercedes 500SL(Signal Red)<br />90 Cadillac Brougham d'Elegance(Black)<br />76 Cadillac Sedan deVille(Firethorn)<br />72 Chevrolet Monte Carlo(Black)<br />11 Ford Focus SEL(Black)<br />RIP 85/95 PARK AVES & 06LUCERNE
mrbuick is offline  
post #9 of 62 (permalink) Old 04-09-2008, 01:44 PM
Newbie
 
Join Date: Apr 2008
Posts: 6
Re: How do you rate your Buick dealer's service department?

I had roof rails installed at my dealer. The install was fine but they were dirty. I don't have side steps so they stepped on the door sills to get a 'boost" and got the carpet dirty. Then they had the audacity to ask me to rate them "10" in their survey!!
MLI11 is offline  
post #10 of 62 (permalink) Old 04-09-2008, 02:13 PM Thread Starter
Super Moderator
 
Join Date: Jun 2007
Posts: 7,050
Re: How do you rate your Buick dealer's service department?

MLI11
Welcome to the forum
That would really annoy me about the dirty carpet. Rate them as you feel fit.
I have NEVER given my dealer other than a perfect score because they earned it.

MRBUICK

MRBUICK/MODERATOR<br />08 Enclave CXL(Red Jewel)<br />05 Lesabre Limited Celebration Edition(Crimson Pearl)<br />92 Mercedes 500SL(Signal Red)<br />90 Cadillac Brougham d'Elegance(Black)<br />76 Cadillac Sedan deVille(Firethorn)<br />72 Chevrolet Monte Carlo(Black)<br />11 Ford Focus SEL(Black)<br />RIP 85/95 PARK AVES & 06LUCERNE
mrbuick is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the EnclaveForum.net: Buick Enclave Online Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome