Radio re-set issue - EnclaveForum.net: Buick Enclave Online Community
 
LinkBack Thread Tools
post #1 of 6 (permalink) Old 04-19-2017, 05:40 PM Thread Starter
Jr. Member
 
Join Date: Dec 2014
Posts: 63
Radio re-set issue

Just giving folks a heads-up:

Over the past two years or so (basically the entire time since I bought my 2014 Enclave new), the Bose 10 speaker radio (with NAV) has "reset" itself maybe a dozen times. It will be working one day, and the next day I find that it has reset the selected FM station to the lowest frequency on the FM band. All the programmed settings were preserved. Only the selected band frequency changed. I've had my dealer check it several times, with no problem being found. Last week it happened again, and the Service Writer said to bring it in for another look see. This time was different - the Tech found a TSB that addressed that specific issue, and it recommended downloading revised software. The download and update took the better part of two hours and was covered under the B2B warranty. Time will tell if the "fix" actually fixed the problem.

If this has already been covered somewhere on this forum, apologies for repeating the info.

Math is such a simple, linear science. Why do so many make it so difficult?<br /><br />'14 Enclave / Leather Group<br />White Opal / Cocoa<br />Bose 10 / Nav<br />Moonroof<br />Hit-the-Road<br /><br />Luvvit!!
picktoo is offline  
post #2 of 6 (permalink) Old 04-20-2017, 04:43 PM Thread Starter
Jr. Member
 
Join Date: Dec 2014
Posts: 63
Re: Radio re-set issue

The software download yesterday accomplished nothing. Got in the car this morning, and found that the radio had reset itself again! Called my service writer, who said they would continue to research the issue.

Math is such a simple, linear science. Why do so many make it so difficult?<br /><br />'14 Enclave / Leather Group<br />White Opal / Cocoa<br />Bose 10 / Nav<br />Moonroof<br />Hit-the-Road<br /><br />Luvvit!!
picktoo is offline  
post #3 of 6 (permalink) Old 04-24-2017, 03:38 AM
Jr. Member
 
Join Date: Mar 2016
Posts: 22
Re: Radio re-set issue

I've had a very similar issue the last few months. While driving, and in random situations, the radio would suddenly turn itself off and re-boot. Didn't matter whether it was on NAV, during a phone call, radio, etc., it would just reboot. After it did, I would notice in my NAV traffic setting (that I pay an extra $48 a year for through Sirius) that it would default to turning back on the (very annoying) traffic popup alerts, and a few other miscellaneous settings I had changed. It started happening more and more often. I took it in, and the dealer tried a software update (that is the first step). Didn't work. He then had to get approval from Buick to replace the radio, which they did. The next day, the exact same issue occurred again.

The dealer then said that sometimes cell phone bluetooth pairing could cause an issue, and recommended that I both delete the phone from the Buick, AND delete the Buick from the phone. I tried this and it was OK for a few days, but started again. This time, it took a while to get Buick approval to replace the radio again. Ultimately, they did, and so far so good.

In speaking with the mechanic, he quietly said that he sees this issue a bit, and that the Enclave NAV radios do have known problems. He also thought that Buick (or the radio manufacturer) never actually fixes them, but rather after the dealer sends them back, the facia plastic is cleaned up, and they're sent right back out as so-called "refurbished" replacements.

Keep on them and replace the radio. Good luck.

2014 Buick Enclave Premium AWD: Opal White/Titanium, Navigation, Sunroofs, Tow Package, 20" Ultra-Brights, Molded Assist Steps, Splash Guards, Lighted Door Sills, and Glove Box Light!&nbsp; Everything except a DVD player.&nbsp; Sweet!
tortfesor is offline  
post #4 of 6 (permalink) Old 04-25-2017, 03:48 PM Thread Starter
Jr. Member
 
Join Date: Dec 2014
Posts: 63
Re: Radio re-set issue

Thanks, Tortfesor. Good advice. Hope yours continues to work.

Math is such a simple, linear science. Why do so many make it so difficult?<br /><br />'14 Enclave / Leather Group<br />White Opal / Cocoa<br />Bose 10 / Nav<br />Moonroof<br />Hit-the-Road<br /><br />Luvvit!!
picktoo is offline  
post #5 of 6 (permalink) Old 05-04-2017, 06:09 PM
Enclave Freak
 
Join Date: Jul 2010
Posts: 1,546
Re: Radio re-set issue

Hello picktoo and Tortfesor,

We deeply regret to hear that you have been experiencing these radio concerns with your Buicks, and we apologize for any frustrations this has caused. This is certainly not the experience we want for our valued customers, and our team would love the opportunity to look into these concerns further on our end and assist in any way that we can. If this is of interest, please do not hesitate to send us a private message with your full contact information, VIN, vehicle mileage, and the name of your preferred dealership so we can get started. Learn more about GM's privacy policy at http://www.gm.com/privacy-statement.html.

Best wishes,

Steven D.
Buick Customer Care

Have you checked into Buick Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.buick.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
Buick Customer Service is offline  
post #6 of 6 (permalink) Old 05-04-2017, 06:44 PM Thread Starter
Jr. Member
 
Join Date: Dec 2014
Posts: 63
Re: Radio re-set issue

Thank you, Buick C/S. I PM'd you. For the benefit of this forum, though, I spoke today with my dealer. My service writer advised me to contact him next time I bring the car back for service, and they would either replace a component in the radio, or else replace the entire unit. To the best of my knowledge, the radio consists only of a PCB and a digital display. Replacing components (chips) on the PCB is a not an economical option for them, so I suspect they will just intall a new radio unit. Good to know that my dealer is supportive to that extent.

Math is such a simple, linear science. Why do so many make it so difficult?<br /><br />'14 Enclave / Leather Group<br />White Opal / Cocoa<br />Bose 10 / Nav<br />Moonroof<br />Hit-the-Road<br /><br />Luvvit!!
picktoo is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the EnclaveForum.net: Buick Enclave Online Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome