OnStar renewal - EnclaveForum.net: Buick Enclave Online Community
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post #1 of 631 (permalink) Old 06-27-2008, 02:40 PM Thread Starter
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OnStar renewal

I did a search & didn't find much on this topic so thought I would post something as my OnStar was about to expire. We decided we couldn't justify the "Directions & Connections" but would consider "Safe & Sound" if we could get it at the right price. I called this morning & mentioned I would consider renewing at a lower price than $199/yr but if not, I was canceling. I was immediately transferred to another person who answered & and offered the Safe & Sound for $148.92/yr. I also asked that my remaining phone minutes be transferred & extended until the end of my Safe & Sound time in 2009. They said no problem even though she said they don't usually transfer minutes. So, anyone renewing make sure you ask that your minutes, if you have any, be transferred. It was so simple I couldn't believe it!

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post #2 of 631 (permalink) Old 06-27-2008, 07:19 PM
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Re: OnStar renewal

Hmmmm....cool...they didn't give you a reduced quote for the Directions and Connections plan, did they??

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post #3 of 631 (permalink) Old 06-27-2008, 07:29 PM Thread Starter
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Re: OnStar renewal

I really didn't ask for a discount for D&C. Directions & Connections is really cool but we didn't really feel it was necessary for the way we drive. I would be surprised if they didn't discount that plan by $50 as it was extremely easy to get my discount. We can always upgrade to that plan if we feel that its needed down the road. I was one of the beta test people in the Mapquest/ Directions & Connections offering for almost a year & thought it was really neat. Could be very helpful to people who travel a lot but right now we don't.

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post #4 of 631 (permalink) Old 08-01-2008, 01:41 AM
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Re: OnStar renewal

We used the turn by turn on our last two long road trips and really loved the feature. Like many of you though, we do not travel anywhere near enough to justify the cost. Sure would be nice if you could have some options to buy as needed...I would be willing to pay, say, $9.99 for each use (2 to 3 times per year max, I would bet) Likewise, it would be nice if you could even buy it in 30 day blocks, for when you know you are going to be on vacation and needing it. Of course, it would be less expensive to sign up for long term, but for those of us that only really need it a few times per year, it would be nice to have access, even at a high individual use price.

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post #5 of 631 (permalink) Old 08-01-2008, 05:52 AM
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Re: OnStar renewal

Just renewed the Safe and Sound plan for $148.92/yr, and they threw in 100 free phone minutes without me even asking!

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post #6 of 631 (permalink) Old 08-06-2008, 09:03 AM
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Re: OnStar renewal

Thanks to Firebird (this thread) and *Enclave* (older thread) --
I just saved $50 off the "rack rate" renewal of Safe & Sound; 1 yr for $148.92 and had my 200+ minutes still remaining extended for another year as well. My suggestion is to call from a land line and select the option that you want to cancel. I simply said I couldn't justify the renewal cost with the rising price of gas and everything else. The Onstar advisor immediately offered the lower rate so it really was no hassle at all. It pays to read this forum!

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post #7 of 631 (permalink) Old 08-07-2008, 12:50 AM
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Re: OnStar renewal

The person that told you they don't transfer the minutes fed you a line. When I renewed, the operator told me that they were going to transfer my minutes and gave me a good discount on some additional minutes. Every thread I have read on this topic says almost the same thing. As long as you renew, your minutes don't expire, I even think I read that on the Onstar web site once.

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post #8 of 631 (permalink) Old 09-08-2008, 08:41 AM
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Re: OnStar renewal

I got a call from OnStar last week to remind me that my subcription has expired and they offered me the discounted price of 199/yr so I told them I can't renew at this rate, however if they can bring it down a little bit i may. Up on this the guy said it is already reduced, and told me all things I will loose by not having OnStar... blah blah, but at the end he refused to reduce the subscription and I got ticked off and ended the call...... haven't received another call

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post #9 of 631 (permalink) Old 09-08-2008, 11:17 AM
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Re: OnStar renewal

I just got Safe and Sound for $148 a year, and they rolled over my existing phone minutes and threw in 100 extra minutes.

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post #10 of 631 (permalink) Old 09-08-2008, 03:24 PM
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Re: OnStar renewal

Quote:
Originally Posted by NOLA Saints
I just got Safe and Sound for $148 a year, and they rolled over my existing phone minutes and threw in 100 extra minutes.
As I have previously posted, I got the same deal. I called them and talked to a customer service rep. That might make a difference. When they call you it's probably a sales rep working on commission.

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