Water pump failure denied
I purchased a 2008 Buick Enclave CXL in December.
At the time, it had 33000 miles on it, and is in beautiful condition.
After driving it for a month, the car went into limp mode one day while on the highway.
I pulled over and smoke was coming out of the engine. A tow truck was called and the car was towed to a licensed shop.
The diagnosis was a water pump failure. The mechanic replaced hoses, thermostat, and water pump, flushed the system, etc.
The total was 1400. A month later, the car began revving extremely high. It would not go into Low gear, and backing it out of the garage was a real chore as it just wouldn't go. I turned it off, waited a few minutes, and this time, it seemed to drive normally. The next day, the check engine light came on and the car would not shift, it stayed at 3000 RPM all the way to the Buick Dealer. I looked on the forum here and found TSBs indicating that the water pump failure had extended coverage, and then found information about wave plate failure and its extended coverage, by searching for the symptoms I was experiencing.
The Buick dealer called me a few days later to tell me that the TCM needed replacement as did the Reverse Clutch 3-5. The total was 1200. The said they would cover the wave plate, but not the TCM parts. They had the car for a week.
So, I found these TSBs, made copies of my payment method receipts, and sent a letter to Buick.
Today, I got a letter back regarding the water pump failure. They will not cover it for the following reasons:
1. The period to submit the request for reimbursement has elapsed.
2. Repair was performed at an independent dealer after the issuance of the customer service action program.
I'm a bit bummed out here and confused. When the pump failed, I was about a mile from my regular mechanic. It was nighttime. Buick dealership was closed. But I thought I should take it to a shop that I trust so they could fix it right away. I didn't even know it was a covered item until after I paid and then found out about the TSB on this forum.
I thought the pump was covered for 120,000? Not sure what, if any, recourse I have. Any help and suggestions would be greatly appreciated.
Also, I have not received any response to my letter about the TCM/Wave Plate issue (yet), just the water pump.