What is this 120,000 mile 10 Year Warranty? - EnclaveForum.net: Buick Enclave Online Community
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post #1 of 15 (permalink) Old 04-14-2011, 01:52 PM Thread Starter
RCH
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What is this 120,000 mile 10 Year Warranty?

Hi All;

I was looking around on Onstar yesterday and I noticed under the Warranty Tab, that my car show that it has a 120,000 mile 10-Year Special Coverage 10355* Warranty.

The * shows below to say Which ever comes first. See Dealer for limited warranty details.


Anyone know what this special coverage is all about?

Thanks... RCH

2009 CXL AWD Enclave Carbon Black Metallic / Ebony Interior: Navigation Entertainment #4, Sunroof, 2nd Row Console, Heated and Cooled Seats, Driver Confidence Package, Luxury Package, Trailer Package, 19" Chromes, drove from Indy to St. Louis to get.
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post #2 of 15 (permalink) Old 04-14-2011, 02:00 PM
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Re: What is this 120,000 mile 10 Year Warranty?

Im pretty sure that is for the airbag connector recall

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post #3 of 15 (permalink) Old 04-14-2011, 02:02 PM
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Re: What is this 120,000 mile 10 Year Warranty?

Good question. I asked that a few weeks ago http://www.enclaveforum.net/index.php?topic=7827.msg118669#msg118669 .
I may have mis-read 193,000 *miles* as 193K kilometers = 120K miles, but would be interesting to know what this warranty coverage relates to ( and maybe take a screen shot before it disappears )...

2009 Enclave CX FWD Cocoa/Cashmere, 8 passenger, Sunroof, Leather, Towing, Running Boards
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post #4 of 15 (permalink) Old 04-14-2011, 02:30 PM
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Re: What is this 120,000 mile 10 Year Warranty?

OnStar claims to know NOTHING about it, other than it's part of the monthly report.

They say you need to contact your dealership for more info.

. . Falcon

2008 Enclave CXL-OpalWhite/Cashmere-18" Granite Alloy GX1 Wheels w/Michelin P265/60R LTX M/Sē's-7 Passenger-Navigation Mods, DRL & HID Foglight Mods, First Series XBOX Installed 6/28/2011-Gaming for 4 in the Car!<br /><br /><br />. . .but, what do I know
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post #5 of 15 (permalink) Old 04-14-2011, 05:21 PM
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Re: What is this 120,000 mile 10 Year Warranty?

Quote:
Originally Posted by goochman
Im pretty sure that is for the airbag connector recall
thats what I thought too.

2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 128,000
2003 Trailblazer 4.2L-180,000
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post #6 of 15 (permalink) Old 04-14-2011, 05:25 PM
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Re: What is this 120,000 mile 10 Year Warranty?

heres what it is.

"special coverage 10335".

this is what it means.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).


Dear General Motors Customer:

As the owner of a 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.

This letter is intended to make you aware that some 2008 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact air bag. Over time, the wear may result in a resistance value that sets a SERVICE AIR BAG System warning message in the Driver Information Center (DIC). The seat side impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG System DIC warning message is ignored, the resistance could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for this condition. If this condition occurs on your 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. Keep this letter with your other important glove box literature for future reference.

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by January 31, 2012. If you have any questions or need any assistance to better understand related repairs, please contact your dealer.

If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

Division
Number
Text Telephones (TTY)

Buick
1-866-608-8080
1-800-832-8425

GMC
1-866-996-9463
1-800-462-8583

Saturn
1-800-972-8876
1-800-833-6000

Guam
1-671-648-8450


Puerto Rico - English
1-800-496-9992


Puerto Rico - Espaņol
1-800-496-9993


Virgin Islands
1-800-496-9994



We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

10335

2010 FWD LT1-Gold Mist Metallic- seats 8.
Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.
2013 Equinox 3.6L - 60,000
2010 Traverse 3.6L- 128,000
2003 Trailblazer 4.2L-180,000
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post #7 of 15 (permalink) Old 04-14-2011, 07:27 PM
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Re: What is this 120,000 mile 10 Year Warranty?

I received that Customer Satisfaction notice a few months ago. I remember the 120,000 mile extended warranty for the part(s) in question.

2008 Gold Mist Enclave CX AWD, Cashmere Cloth, Driver's Confidence Package, 8 passenger seating
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post #8 of 15 (permalink) Old 04-14-2011, 09:33 PM
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Re: What is this 120,000 mile 10 Year Warranty?

When are they going to do this for the timing chains?

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post #9 of 15 (permalink) Old 04-14-2011, 09:36 PM
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Re: What is this 120,000 mile 10 Year Warranty?

Quote:
Originally Posted by Matno
When are they going to do this for the timing chains?
When it snows on the 4th of July in Detroit and GM turns into a huge block of ice.

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post #10 of 15 (permalink) Old 04-14-2011, 11:26 PM
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Re: What is this 120,000 mile 10 Year Warranty?

Quote:
Originally Posted by Sailfish
When it snows on the 4th of July in Detroit and GM turns into a huge block of ice.
Okay, good. Then, we've got a chance that GM might do it. The weather these days has been quite bizarre, after all.

2008 Gold Mist Enclave CX AWD, Cashmere Cloth, Driver's Confidence Package, 8 passenger seating
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