Satellite always in and out - EnclaveForum.net: Buick Enclave Online Community
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post #1 of 14 (permalink) Old 05-03-2017, 12:26 PM Thread Starter
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Satellite always in and out

I have a 2016 Enclave and when i use satellite there is always interruption in the music as if i were going under a bridge but nothing around. Happens all the time!!!! Anyone else have this problem? The dealership stated today that this is the XM signal and not the hardware.
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post #2 of 14 (permalink) Old 05-03-2017, 08:58 PM
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Re: Satellite always in and out

Quote:
Originally Posted by lisacarrillo
I have a 2016 Enclave and when i use satellite there is always interruption in the music as if i were going under a bridge but nothing around. Happens all the time!!!! Anyone else have this problem? The dealership stated today that this is the XM signal and not the hardware.
1st, welcome to the forum.
2nd, where do you live -city or out in the country?
3rd, it has been happening to me in my 08 Enclave near certain cell phone towers recently. Take a look around you and see if you are near a cell tower, I am thinking that some cell carrier is enfringing on XM radio frequency bandwidth.
4th, I wat in a 2017 Envision the past 2 days while my "Cherry-Ot" was in for work at my dealer. The Envision's XM radio fadded out at all the same road locations that I experience in my Enclave.

Sorry this isn't much help as to remedying you situation. But, I think however many of us XM subscribers here that ARE having this issue, need to call XM tech support and report it to their techs with the exact location address that it does occur so they can track the problem down.

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post #3 of 14 (permalink) Old 05-04-2017, 06:43 AM
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Re: Satellite always in and out

Are there any tall trees within 50 or so feet to the South when this is happening.

Except for the obvious overhead blockages, this is the only other time mine seems to go out.

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post #4 of 14 (permalink) Old 05-20-2017, 10:49 PM
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Re: Satellite always in and out

Mine goes out when I pull in the garage. Never had XM before so I assume this is normal since the path to the satellite(s) is blocked. Not worried about it. If it only happens when you're under the bridge, I wouldn't worry about it. (Or I could be way wrong and it's aliens.)
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It is what it is.
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post #5 of 14 (permalink) Old 06-27-2017, 12:44 PM
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My '14 Enclave will fade in and out if I am in the city and around heavy power lines. Out in the country, I don't seem to have any problems, but then I have only had XM for about 6 weeks.

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post #6 of 14 (permalink) Old 08-28-2017, 12:25 PM
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I have the same issue. Have Sirius/XM in many cars and never had this issue. It has to be related to the antenna that GM is using, or some other issue in the Lambdas. I will replace with aftermarket if need be to get constant signal.
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post #7 of 14 (permalink) Old 08-29-2017, 03:11 PM
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There are certain areas were you will loss the signal. I have been doing a lot of traveling lately with a variety of cars and the signal is always pretty good, not perfect but not bad either. So i guess i can say that i have been happy with it. Most of the travel has been with the 15 Premium Enclave.

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post #8 of 14 (permalink) Old 10-01-2017, 02:25 AM
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Same here with our '15 Enclave. There are a few spots on a local freeway where it can happen. There is also a 50-75' entry to a shopping center parking lot where we always lose the XM signal. Not sure if it's the trees that line this small street section, the buildings on each side of this entry, or a combination of both (or something else).
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post #9 of 14 (permalink) Old 10-14-2017, 08:21 PM
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Having the same issue with my 2015 Enclave. It's only in the past few months that it's gotten as bad as it is now. Yes I'm noticing cell phone towers can play havoc with it but I'm also having it now out in the open, not clouds or trees to interfere. Talked to my local dealer service rep and he said he's had a number of others also complain about the issue recently but says it's nothing wrong with the radio in the car, according to GM.
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post #10 of 14 (permalink) Old 12-08-2017, 10:07 AM
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Quote:
Originally Posted by lisacarrillo View Post
I have a 2016 Enclave and when i use satellite there is always interruption in the music as if i were going under a bridge but nothing around. Happens all the time!!!! Anyone else have this problem? The dealership stated today that this is the XM signal and not the hardware.
That problem is from cellular telephone towers causing interference. It seems that AT&T towers are the worst culprits. I found some info on this on the XMFan forum. All three of my vehicles suffer the drop outs in the exact same locations in my town, so I am convinced that this is from the cell towers. The vehicles are 2009 Enclave, 2012 LaCrosse, and 2012 Hyundai Genesis.

2016 Enclave Premium
2012 LaCrosse w/ Head up Display, DVD-Audio/Video Player, Audio Hard Drive
2012 Hyundai Genesis 4.6
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