Front end rattle ONLY over small bumps - Page 2 - EnclaveForum.net: Buick Enclave Online Community
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post #11 of 15 (permalink) Old 05-28-2019, 12:27 PM
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Really.... they missed that?


Maybe theyd didnt grab and pull?


But I would go back- and say- Howd you miss that?


The alignment was what $100-150?

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post #12 of 15 (permalink) Old 05-28-2019, 12:59 PM Thread Starter
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Yes 99 dollars and I assume tax so lets say 108 dollars. Would I be wrong to ask for that back? I don't think so and I would think if they want my return business it would be fair. I agree with you, how can you miss that if you are checking a front end for noise. Please advise eme if you think it is fair for me to ask for the alignment cost back. Thanks again. I sent them an email and I am waiting for their response.

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post #13 of 15 (permalink) Old 05-28-2019, 02:51 PM
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Yeah, they definitely owe you either the alignment no charge this time or a refund on the one they did a month ago that they shouldn't have done because you had bad tie rods.

I'd do this over the phone or in person though. I feel like you're not going to get anywhere via email.

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post #14 of 15 (permalink) Old 05-28-2019, 03:43 PM Thread Starter
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I called and tried to explain but I feel I should have gone there in person. They said they are going send me a refund check. Hopefully they will honor what they said over the phone. Thanks. Amazing how two different dealers can miss a common front end part such as that. Makes me wonder if its worth paying the premium prices of dealer service centers. Labor is 134 dollars per hour!!

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post #15 of 15 (permalink) Old 06-19-2019, 12:54 PM Thread Starter
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No refund

Here it is almost a month later and no refund check. Either they lied or they forgot to send me the refund they promised over the phone. Should I go there in person and complain or call Buick? Also the steering wheel is slightly off center after the alignment. I addressed this concern immediately and tech said he got it best he could but it is still slightly off center. Am I being to picky? I would think they should be able to center your steering wheel when it is aligned. Open to any advice on how to handle this without sounding like I'm too picky but I cannot understand how with all the front end work plus the alignment I had done the steering wheel cannot be perfectly centered. Thanks.

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