Re: Rear Wiper Will Not Turn Off
I have owned other GM vehicles and have had some genuine concern when I call Buick Customer assistance, I had a steering issue that took 3 visits but the dealer was more resistant and bothering to me, and I understand if they don't get approval they can't get money for the repair. During my steering repair they did one thing at a time to repair and I had to take it back, I think this method of repair only breeds customer dissatifaction with the product and Buick should focus on first time fixes. They could of replaced all the necessary pieces first time and I woudln't have had to take time off and drive to my dealer several times and argue with my dealer and I'm sure the dealer would of liked to fix it the first time instead of following some of these techinical documents that say, replace one bolt send customer on there way... if they return replace the nut, if they return then replace the whole piece and it should be resolved.. I've seen these documents and they anger me they waste my time and they don't care about the inconvience there long drawn out repair causes me. Anyway I'm off the subject but we were talking about customer care, if you call them directly and discuss your issue I have found they can help, where as talking with the service manager at a dealer was getting me no where and they weren't getting the authorizations and looking at me like they were the experts. I think many of us on this forumn are well informed consumers.
2009 Enclave CXL 3.6L V6 DI, AWD-Cocoa Metallic, Cocoa/cashmere int, dual sunroof, Drivers Confidence pkg and Luxury pkg, Ent #4, Heated washer fluid, , Heated & Cooled (vented) seats, Bluetooth, XM NavTraffic, 7 spoke 19” wheels, Onstar Destination d/l, rear center console, tow pkg, windshield film