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4 Posts
I have had my Buick Enclave for about 3 weeks and just rolled 1000 miles. We were on vacation and got into the vehicle and it displayed a message service stable track and the check engine light was on, when we tried to put it in drive the car reved up and didn't want to move, we then shut the car off and started it back up, the stable control message went away but the check engine light was still on. We then called onstar, they ran a diagnostic on the car and told us there was a malfunction in the stable tract control and transmission. This problem occured on a Saturday which pretty much left us without a car until monday. We called GMC roadside service which took 4 hours of waiting around till they finally picked up the car, after they took the car to the nearest GMC/Buick dealer they then checked the car and said it would have to stay overnight and that it was a sensor problem, The next day we then received a call from the dealership who then said that it wasn't a sensor problem but a problem with the software and was told by GMC that there was not a fix for this problem, we were then told by them to take the car and drive it like this until there is a fix for it and whenever this happens just pull over and restart the car to reset it. I guess this is easy for them to say to get rid of us but you pay 45,0000 for a vehicle pulling over on the side of the road and restarting the car is bulls**t. We then called the GMC customer service who then told us to pick up our car and drive it back to the dealership we purchased it from which is approx. 600 miles away and was told they would fix it. OK, so you mean only certain GMC/Buick service departments can fix this problem. The car still isn't fixed and our next step is taking it to the dealership of purchase hoping this will get resolved soon before GMC has a lawsuit filed against them. Oh and also thanks to this wonderful car everyone is waiting for, it ruined my vacation. :banghead:
If anyone else has had this problem please respond with your results. To the new Enclave owners and those waiting for their's "BEWARE".
If anyone else has had this problem please respond with your results. To the new Enclave owners and those waiting for their's "BEWARE".