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Below is a link to part one if this story...
Part 2 - Just spent 1/2 hour with the owner of the detailing company and his main detailer. They were both dumbfounded by what they saw. He said that he has 16 operations, and he has never seen any soap do this to a car. He said that half of the cars he details has this lower material (fibreglass/plastic), and this is the first time he had seen this. He called his soap supplier, and is having him fax over exactly what they use, and they took a test sample of there product right then and there to have it tested. We walked around the car and he pointed out that none of the chrome was effected and neither were the port holes or license plate frames, not to mention the rest of the paint. His main point, though, was, that even if their mixture was off that day, or even if we washed the car with comet or detergent, and left it on for a week, this type of damage should not have happened to a brand new car. While I know he has a dog in the race, I do kind of agree with that point.
Saturday I spoke to the service dept of my dealer, and to their new car prep center, and they too have "never heard of this." Seems my Enclave tragedy is an anomaly to everyone!! My insurance company said that this does not fall under comprehension as it is not fire, theft, glass issue, act of nature, but are willing to help me with whomever ends up being responsible. So, looks like we will be taking it into the dealership Saturday to see what they say...I feel like i am going to end up being a bit of a ping pong ball in this situation. The detail company owner has offered to do anything he can to assist Buick in figuring out what went wrong. He seems genuine. My thought is that if it is a Enclave thing, that it will need to be addressed, as it will happen again.
Will post Part 3 when enough transpires...
Lisa
http://www.enclaveforum.net/index.php?topic=834.msg10044#msg10044
Part 2 - Just spent 1/2 hour with the owner of the detailing company and his main detailer. They were both dumbfounded by what they saw. He said that he has 16 operations, and he has never seen any soap do this to a car. He said that half of the cars he details has this lower material (fibreglass/plastic), and this is the first time he had seen this. He called his soap supplier, and is having him fax over exactly what they use, and they took a test sample of there product right then and there to have it tested. We walked around the car and he pointed out that none of the chrome was effected and neither were the port holes or license plate frames, not to mention the rest of the paint. His main point, though, was, that even if their mixture was off that day, or even if we washed the car with comet or detergent, and left it on for a week, this type of damage should not have happened to a brand new car. While I know he has a dog in the race, I do kind of agree with that point.
Saturday I spoke to the service dept of my dealer, and to their new car prep center, and they too have "never heard of this." Seems my Enclave tragedy is an anomaly to everyone!! My insurance company said that this does not fall under comprehension as it is not fire, theft, glass issue, act of nature, but are willing to help me with whomever ends up being responsible. So, looks like we will be taking it into the dealership Saturday to see what they say...I feel like i am going to end up being a bit of a ping pong ball in this situation. The detail company owner has offered to do anything he can to assist Buick in figuring out what went wrong. He seems genuine. My thought is that if it is a Enclave thing, that it will need to be addressed, as it will happen again.
Will post Part 3 when enough transpires...
Lisa
http://www.enclaveforum.net/index.php?topic=834.msg10044#msg10044