Frustration!

2577 Views 12 Replies 9 Participants Last post by dfc101a, Jul 22, 2007

juglake

Discussion Starter · Jul 18, 2007

We have been waiting "weeks" for our local dealer to get their 1st Enclave in. They are not a small dealership either, BUT we are located in a rural area. So going to other dealers in not a good option as we prefer to shop near home. Even dealers within 100 miles from us where I have checked inventories on line....HAVE NONE AS WELL. GM is missing the boat on this vehicle and its debut to the public. "LETS FLOOD THE MEDIA WITH ADS" ---- BUT PICTURES AND BROCHURES JUST DON"T GET IT!!!!!!!!! We went to our dealer AGAIN today and he is very frustrated with the way GM has handled producing this vehicle and getting them out to dealers. Those of us who need a vehicle in the short term will be "GOING ELSEWHERE"------ meanwhile read the industry newslines of "GM SALES DROP AGAIN" DUH!!!!!!! :angryfire:

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mrbuick

· #2 · Jul 18, 2007

I do not think GM/Buick realized what the immense popularity of this vehicle would be. The vehicle mix at the factory will, I'm sure, be adjusted to produce more Enclaves and fewer Outlooks if that's the market demands. I am sorry for your frustration, but I am sure it will be worth the wait.

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fenwah

· #3 · Jul 18, 2007

I noticed you lived in Michigan...don't know if that's in the U.P. or where, but why not make the drive to Detroit's 'burbs? They seem to have quite a few to choose from.

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juglake

Discussion Starter · #4 · Jul 18, 2007

Thanks for the encouragement! Yes, we live in the UP.. aka..."God's Country" and driving to Detroit or "there abouts" is a 350 mile option. But, most people around here have a "loyalty to our local businesses" credo. I understand that in the larger urban areas it is more competitive.
We are just very frustrated that our dealer can't even get 1 Enclave in. :help: Yet, dealer downstate have had them on site for almost 2 months!!
You know, given the poor sales of trucks, SUV's, high fuel prices and lost sales to the competition,(AND the fact that GM has been eliminating many of its vehicles) you would think that GM would have done their homework a little better on this one! :sosad: We have always been a GM family and hope to stay one!!!!

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ticner58

· #5 · Jul 19, 2007

My dealer also has yet to recieve one for stock. Meanwhile a dealer 20 miles east has probably sold 15 and another dealer 20 miles to the south has probably sold 10. I to am trying to be loyal to my local dealer, but Buick is making it hard and summer will be over soon.

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mrbuick

· #6 · Jul 19, 2007

Could it be that the higher volume Buick dealers are being "rewarded" with Enclave inventory? Take "dealer 1" that is a single line Buick dealer that sells 400 or more Buicks a year, and "dealer 2" that is a multi make dealer that sells maybe 75 Buicks a year, would you not think that "dealer 1" would get preference because of past performance?
Just a thought............ :

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axiama

· #7 · Jul 19, 2007

Absolutely. I purchased mine from a dealer 15 miles from home who is the "#1 Buick dealer in Lousiana." They were very ticked that another local dealer received the first Enclave in the city. Since then, however, they have gotten at least 10 more and they are selling immediately. The other dealer, only 2 more and one has been on the lot for at least a month.

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comiccolec

· #8 · Jul 19, 2007

One thing that I have noticed is that the "inventory" that can be seen on www.gmbuypower.com when looking at local dealerships is not correct. It is either out of date, or reporting inventory that is not on the lot. I even had one dealer tell me that the online inventory is "inflated" to make them look like they have more so as to draw customers. No one wants to visit a dealer that you know doesn't have any in stock. I am not sure if this inflated inventory is real but not delivered or just a figment of some computer system's database.

Lesson to learn is to call before you go. I have gone to 6 different dealers to look at their in stock inventory only to find none on the lot or inventory showing 3 or 4 and in reality they only have 1. I have also found that there is a lag between when a sale occurs and when it is properly removed from dealer online inventory. Sometimes as much as 2 or 3 days.

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axiama

· #9 · Jul 19, 2007

The dealer should be able to notify you of the inventory they are expecting to receive in the next weeks or months. They have to order their inventory just like we place special orders. If you want to skip the ordering process you can put down a deposit on one of those instead. Only thing, many dealers want MSRP for their inventory.

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linuxtwit

· #10 · Jul 19, 2007

I'm not 100% sure, but I thought I read somewhere that a vehicle appears on gmbuypower as soon as the
dealer is invoiced, which means that a good chunk of the the list inventory are vehicles "in transit". Your
best bet is always to call the dealer and confirm they have the vehicle on the lot before wasting time
heading down to the lot.

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coopermine

· #11 · Jul 19, 2007

I agree, I have found that a lot. What I usually do it click on Window Stick button, if you can't see the description of the vehicle, chances are it is being built or in trasit to the dealer.

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juglake

Discussion Starter · #12 · Jul 19, 2007

Update!!!!!! While driving home this evening, low and behold there is a shipping transport unloading the "first" Enclave at our local dealer :cheers:. I was so excited I stopped and talked to the driver to make sure he was dropping one off there. (There were actually 2 on the truck and I tried to persuade him to leave both) We are first on the list to be called for a test drive.........so it is going to be a longgggggg night. :blob:

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dfc101a

· #13 · Jul 22, 2007

linuxtwit said:
I'm not 100% sure, but I thought I read somewhere that a vehicle appears on gmbuypower as soon as the
dealer is invoiced, which means that a good chunk of the the list inventory are vehicles "in transit". Your
best bet is always to call the dealer and confirm they have the vehicle on the lot before wasting time
heading down to the lot.

I did not find that to be the case at all. The gmbuypower site is rarely accurate when it comes to locating a vehicle. Not sure why, but I suspect it has to do with how the dealers identify their inventory. The most accurate method I found was to have the Buick customer care team do an inventory search. Units that are intransit even show in their searches. The second most accurate was to go to the dealers branded GM web page.

I spent a good deal of time finding our Enclave - an 8 passenger loaded CXL AWD. Would have never found it on gmbuypower and there were 4 in a 150 mile radius at the time.

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