Joined
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152 Posts
I had the "pleasure" :
of dealing with the Buick Customer Service Center this morning. Here is my tale.
I called the dealership to find out the status on my Enclave order. I got the same information that I had last week. I am status code 1100.
Translation ... I am waiting in the waiting line to get into the waiting line to get into the production line. The dealership really can't give me anymore information than this. I know these people and they are trying and have been trying to get me additional information. But to no avail.
So I call the Buick Customer Service Center. Wow is that ever misnamed. Anyway I get an agent that takes my information and tells me that for her to get more information she would have to call the dealership. I remark that I have already done that and I already have the information that they posess.
She needs my permission to contact the dealer and I grant it. She contacts the dealer and then returns to me to tell me exactly what I had already found out from the dealer. No real surprise. I ask to speak to her supervisor to get further in this process. I had no problem with this agent but I did not want to continue to ask someone for information who could not provide it to me. I was transfered to her supervisor who told me that they could call some "internal contacts" to get more information. So I said yes please by all means please contact them. I was transfered back to the original agent and she placed the call.
So I wait and research other competitor's vehicles online while I am waiting. She eventually returns with no additional information, only repeating what has already been learned. And now I am told that to get further information I will have to contact the dealership myself.
Anybody getting dizzy as we run around in circles?
I very politely stated that this lack of information is extremely frustrating and that if I don't get some more information soon that GM / Buick may lose a customer just from the ordering process and lack of updates.
I asked her to inform her management that I was unsatisfied and that other vehicles that I had not looked at before ordering the Enclave now are being pursued and reviewed.
GM is about to shoot themselves in the foot with current GM/Buick customers (me for instance) and potential converts from other name brands by not being able to 1) deliver a vehicle in a reasonable time frame 2) keep their customers informed of what is going on with their orders 3) raising the interest rates and reducing the incentives during the order process.
I really want to buy local, buy american, buy an Enclave. But GM/Buick is telling me by their actions that I should look elsewhere.
This is really a sorry state to be in. Customers banging on your door for a product they want and all GM does in response is ignore the customer.
Sounds like GM needs to pull their head out of wherever they stuck it and WAKE UP.
I really hope someone from GM reads this and takes this to heart. I am not the only one with this problem or frustration. And if I decide to cancel my order and go to another manufacturer I won't be the first nor the last.
Here is to hoping that they see the light of day and do something before it is too late.
I will give them one more chance .... DON'T BLOW IT.
of dealing with the Buick Customer Service Center this morning. Here is my tale.I called the dealership to find out the status on my Enclave order. I got the same information that I had last week. I am status code 1100.
Translation ... I am waiting in the waiting line to get into the waiting line to get into the production line. The dealership really can't give me anymore information than this. I know these people and they are trying and have been trying to get me additional information. But to no avail.
So I call the Buick Customer Service Center. Wow is that ever misnamed. Anyway I get an agent that takes my information and tells me that for her to get more information she would have to call the dealership. I remark that I have already done that and I already have the information that they posess.
She needs my permission to contact the dealer and I grant it. She contacts the dealer and then returns to me to tell me exactly what I had already found out from the dealer. No real surprise. I ask to speak to her supervisor to get further in this process. I had no problem with this agent but I did not want to continue to ask someone for information who could not provide it to me. I was transfered to her supervisor who told me that they could call some "internal contacts" to get more information. So I said yes please by all means please contact them. I was transfered back to the original agent and she placed the call.
So I wait and research other competitor's vehicles online while I am waiting. She eventually returns with no additional information, only repeating what has already been learned. And now I am told that to get further information I will have to contact the dealership myself.
Anybody getting dizzy as we run around in circles?
I very politely stated that this lack of information is extremely frustrating and that if I don't get some more information soon that GM / Buick may lose a customer just from the ordering process and lack of updates.
I asked her to inform her management that I was unsatisfied and that other vehicles that I had not looked at before ordering the Enclave now are being pursued and reviewed.
GM is about to shoot themselves in the foot with current GM/Buick customers (me for instance) and potential converts from other name brands by not being able to 1) deliver a vehicle in a reasonable time frame 2) keep their customers informed of what is going on with their orders 3) raising the interest rates and reducing the incentives during the order process.
I really want to buy local, buy american, buy an Enclave. But GM/Buick is telling me by their actions that I should look elsewhere.
This is really a sorry state to be in. Customers banging on your door for a product they want and all GM does in response is ignore the customer.
Sounds like GM needs to pull their head out of wherever they stuck it and WAKE UP.
I really hope someone from GM reads this and takes this to heart. I am not the only one with this problem or frustration. And if I decide to cancel my order and go to another manufacturer I won't be the first nor the last.
Here is to hoping that they see the light of day and do something before it is too late.
I will give them one more chance .... DON'T BLOW IT.
