May Orders - Have you received your Enclave?

Re: No Cutting in Line, Please

GoTerps said:

Ahem, there are still a number us who ordered in April that are still waiting. You May folks have to wait your turn.

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I'm with you, ordered 4/23 and am leaning heavily on my dealer, even though they are a very important customer of mine. I am having trouble understanding how May orders are being delivered when April hasn't been filled yet. I sure would like to talk to someone at Buick myself. We have already rescheduled our summer vacation from July 1-8 to August 5-12 around this car. I sure don't want my first trip in it to be going down the interstate at 75mph considering the recommended 500 mile break in period. I am a ACDelco wd and have a meeting with my rep. on Thursday morning. He stated last week on the phone that he had a friend at GM that he could call. All he needed was the order number and I have that. I may turn him loose and see what he can find out. If I was to tell you how much we purchased from ACDelco (a division of GM service parts) last year, you'd think that they would deliver it to my front door. What I have ordered is nothing special and is listed at the bottom of this post. It's basically a bottom dollar unit when compaired to a lot of others here on this forum.

Ok, I feel better now that I have once again vented my frustration. I have been trying to purchase a Lamba since March 1 and as the days pass by, I get more and more frustrated with the whole mess. I think that it's called "Enclave Envy". I even saw another one on the road today, pouring more salt on the wound.

What I have been told is the following.

Orders are batched according to style, color, options, etc. When they start to produce Gold Mist Metallic CXL they will build lots of them at once. Then change the line, color, fixtures and produce the next set. So according to this concept, if you order a popular color and package you might jump ahead of those wanting less popular combinations.

Also the luxury package is supposedly the hold up on many Enclaves. GM slated only to sell about 25% of the CXL's with the Luxury Package option. However this has become more popular than thought and now they are having issues getting enough of the Luxury package parts from their suppliers.

Also it does seem that pressure can play an important part in getting your Enclave built and delivered.

What really bothers me is that GM is not informing it's customers (US) what the status or hold up is. Instead we have to bug the dealership, then they have to do the query of GM one order at a time to get the information from their Vehicle Order Management system (GM VOM). In this day and age it should be point, click, and send an update to ALL if it's customers in the queue for an ordered Enclave.

If GM needs any help in this matter please contact me, I am willing to help (I.T. Professional). I would personally be more willing to wait if I was given accurate and timely updates. But to force your customers to sit and wait and never hear what is going on or why is a sure-fire way of shooting one's self in the foot.

GM you have made a wonderful, awesome product. This is the product that could change the future of the Buick name. Don't get greedy, and don't squander away those customers who really want to give GM and Buick a chance. Now is the time to be different and make a difference that the customers can see and will appreciate.