Dropped off of the ONStar radar yesterday. they wanted $14.99/mo for basic. Oh well..... I will wait for another promotional free 3 months to pop up.
Hi cfedor,cfedor said:Dropped off of the ONStar radar yesterday. they wanted $14.99/mo for basic. Oh well..... I will wait for another promotional free 3 months to pop up.
I know this was last NOV. but when I renewed mine last year they would not offer me any better than 169.00. I guess I will have to hold to my guns and not reniew unless they offer what they were always giving me in the past.cfedor said:This is how the email was worded: Even at $149.00/year that's $12.41/mo broken down.
OnStar wants to help you protect what matters most on the road. And to do that, we’re making it more affordable to turn on your OnStar service.
For a 30-day, limited time offer, you can return to the OnStar family and save up to 35% on Safe & Sound service. You’ll pay just $12.95² a month for 6 months, or $149 for a whole year.
I pm'd Greg W. at OnStar stating that I would only continue if I had the same package as the last connections & directions that I had as trial. I haven't heard back from them.OnStar Advisor said:Hi cfedor,
We are very sad to see you leave! If you are interested, I would be happy to discuss your experience OnStar and see if there is anything that we can do to keep you as a customer. Please feel free to private message us with your account number if we can help.
OnStar Customer Care
cfedor said:I pm'd Greg W. at OnStar stating that I would only continue if I had the same package as the last connections & directions that I had as trial. I haven't heard back from them.
Received a PM from OnStar in regards to the account/fees. I PM'd them back. We'll see what if anything comes out of it.Buick Customer Service said:Hi cfedor,
I will be sure to pass your message along to the OnStar team!
Buick Customer Care
I have not. I will try but am not expecting much -- I figured having super low expectations is best when trying to get any sort of customer service from any company these days. I sell for a living and have done so for 35 years. I can honestly say I would not only not be able to get away with this sort of bad customer service, I would probably be on the bread line. I just never understand how companies survive treating their paying customers like crap. And I will also say here those 2 foreign marques have treated me FAR BETTER than GM and OnStar ever had and in fact have a number of times bent over backwards to make sure I was happy with them. The German brand in fact had done such a good job that after I leased one of their vehicles for 2 yrs (to "try them out" as it were), I decided to buy a newly refreshed version of what I had been driving.Sailfish said:designconcepts have you tried sending a PM here to the member OnStar Advisor
No guarantees you will get a response but....the GM customer service actually has no direct connection, they just use their service in their vehicles.