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Discussion Starter · #1 ·
NO, it's NOT my Enclave. I am still absolutely thrilled with mine!

HOWEVER, my friend's Enclave, which I have mentioned many times previously, has a roof leak. (Enclave leaks when it rains, and other threads)
After 8 failed attempts for repair, they are filing for Lemon Law replacement.

They love their Enclave, in fact they love it so much that they will get another one when this issue gets resolved.
I wish them well.

MRBUICK
 

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Discussion Starter · #3 ·
Re: Filing claim under NJ LEMON LAW

I am not really sure how this whole process works. I will have to get back to you.
 

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Re: Filing claim under NJ LEMON LAW

PAPoPo said:
Are they going for the lemon law or just replacement of same vehicle?
With the lemon law...a new replacement is usually part of the deal, if everything goes correctly. Or, I guess, also could be a check, but that's rare, because it's usually finally resolved with the manufacturer who works out a deal to pay your old one and get you into a new one as equally as possible.

Seems like, just from reading various boards, people going through the BBB (Better Business Bureau) have a great success rate and are pleased with the process, and the final resolve with the manufacturer. Basically, all starts with just filing a complaint with them. Also, lots of lemon law lawyers, etc. but I've never seen much on the true success/process using one of those guys, though it may be the same.

Point regardless, eight times for the same issue that isn't just a buzz, etc., is WAY more than enough to go through a lemon law process. The best situation is when the dealer who's been doing (or attempting) the repairs has tried everything they can and then assists you with the process, which can mean a lot when it comes to dealing with GM, or whoever, and then also working out the vehicle replacement, etc.
 

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Discussion Starter · #5 ·
Re: Filing claim under NJ LEMON LAW

Yes, I believe the dealer is assisting with the process. They, like me, are repeat customers for their dealer.
 

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Re: Filing claim under NJ LEMON LAW

I can't believe that after 8 trips to the dealer, they still can't figure out where the leak is. I saw something on Motorweek like two years ago were they put something in your car that sends out a signal, then you take something else and move it around the outside of the car and when the slow beeps change to very fast, you've found the source of your leak.
 

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Re: Filing claim under NJ LEMON LAW

Yeah, my mechanic used some kind of smoke to find the water leaks. It was a lot of work to fix the problem (old sports car, not the Enclave).

TM
 

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Re: Filing claim under NJ LEMON LAW

Had the same problem with my F150 Screw. They used a leak detection specialist. Not even a Ford company. The problem afterward is the carpet and seats. Toxic mold is serious. You should make them replace these items also.
 

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Re: Filing claim under NJ LEMON LAW

I would at the very least want the headliner replaced for sure after all that leaking. I also would go for the lemon law, if I had had these leaking problems, I do not know if I would want a replacement vehicle or just my money back to try something else. It would be tough call.
 

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Re: Filing claim under NJ LEMON LAW

Years ago I filed against under Indiana lemon law using a lawyer I found online. I did not expect results, but thought it was worth a try. The problem was a slider door on a van that would not fully close (always stuck out) or would pop open when trying to close. After some time, the lawyer recommended I accept a $1500 settlement. He said I would have to go to court in Indiana (we had moved cross country). I said, "Fine, I want to visit some friends anyway!" My case was then passed on to a more experienced lawyer in the firm and in quick negotiations I was offered $7,000 which eventually moved up to $10,000. I was very pleased even after the lawyer took his cut.
Mr. Buick, I hope your friend gets a new vehicle and comes away happy!
 

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Discussion Starter · #11 ·
Re: Filing claim under NJ LEMON LAW UPDATE

The vehicle was examined by GM last week. They are waiting for a response.
 

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Re: Filing claim under NJ LEMON LAW

Big Pappi,

What Coffee means is...if GM gives you an Enclave that's the pits, make leomonade. Sorry for the mixed metaphors. :happy:
 

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Re: Filing claim under NJ LEMON LAW

It's funny how each state handles "lemons" differently. I was going through my paperwork on my 2004 Ford Freestar that we are trading in and it had a copy of the PA Lemon Law disclosure. One item of note in the disclosure is that the consumer has the choice of selling back the vehicle to the company or accepting a new vehicle as a replacement, not the company. Here's some more info directly from the State Attorney General's website:

The Automobile Lemon Law applies to the PURCHASE or LEASE of new vehicles that are registered in Pennsylvania. The vehicle must be used for personal, family or household purposes. Commercial vehicles, motorcycles, motor homes, and off-road vehicles are not covered by the law.

The law covers problems that occur during the first 12 months or 12,000 miles of ownership. The problem must substantially impair the value, use or safety of the vehicle. Each time you take your vehicle to the dealer for service or repair, the dealer must provide you with a copy of the repair invoice. The dealer must also notify the manufacturer that your vehicle has been brought in a second time for the same problem. As long as the first problem occurs during the first 12 months or 12,000 miles of ownership, you are covered for any subsequent problems occurring after that point.

The law allows the manufacturer three repair attempts for the same problem. If the repairs are unsuccessful, you may demand a refund or replacement vehicle. Also, if your car is at the dealership for any repairs for a cumulative total of thirty days during the first 12 months or 12,000 miles, you may demand a refund or replacement.

The manufacturer is allowed to receive a reasonable offset for your use of the vehicle that you are having problems with. That refund offset can total no more than 10% of the purchase price of the vehicle or $.10 for each mile driven before the first reported repair. If the manufacturer cannot replace your particular model or year, your must be given a comparable vehicle of equal value.
 

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Discussion Starter · #16 ·
GM has agreed to refund in full or replace it at NO COST.
My friend is getting a replacement. If a 2008 can not be found, they will get a 2009 at NO additional cost.

Great news, and congratulations to my friend, and to GM/Buick for doing the right thing.

MRBUICK
 

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What do they do with the old leaking vehicle? Some poor sap will buy it and go through the whole process again I suppose. They should transfer it to Arizona where it hardly rains.
 

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Discussion Starter · #18 ·
gavine said:
What do they do with the old leaking vehicle? Some poor sap will buy it and go through the whole process again I suppose. They should transfer it to Arizona where it hardly rains.
Excellent question, I don't know.
Maybe they will cut off the roof and make a convertible. ;D
Happy weekend :friday:
 

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That's great news for your friend...I almost wish mine had leaked now so I could get a new 09. I really want those cooled seats and the new engine as well as the bluetooth... :sosad:
 

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Discussion Starter · #20 ·
There's just no pleasing you, is there?? 8) ;D ;D ;D
 
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