EnclaveForum.net: Buick Enclave Online Community banner

1 - 20 of 47 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter #1
Read elsewhere and some here about the transmission being a little sluggish to shift down. A local owner recently brought his Enclave back to the dealer to have the issue "looked into." Any comments from other owners? Is a transmission update available? Thanks in advance. Great site!
 

·
Registered
Joined
·
49 Posts
I have noticed the same thing on my Enclave. On inclines, the tranny does not like to down shift. In a recent Consumer Report Saturn Outlook roadtest, they noted the problem. They said GM will offer a software update to the transmission algorithm soon. I hope so.
 

·
Registered
Joined
·
1,514 Posts
A new transmission update algorithm is being applied to all new Lambdas built after August 1st. Dealers should have the update later this month. Check this guy's posts at the Acadia forum. I believe he is a GM engineer with the Lambda team that has been responsible for working on the transmission re-calibrations.

http://www.acadiaforum.net/forum/index.php?action=profile;u=207;sa=showPosts
 

·
Registered
Joined
·
13 Posts
I had my transmission update done today. Called my Service Mgr. yesterday and said I was interested in Recall Notice 07217. It took him a couple minutes, but he said that I was on the list, when did I want to bring it in. Went in today. It took about 2 hours.

Be sure that your Service Guy is up to speed on the recall. It has to be done in a certain stall with a certain computer hookup by a certain technician.

It felt a little different on the freeway on the way home. A little quicker to downshift when you step on it. Going to S.F. tomorrow for the weekend and will evaluate it on the way. :wine:
 

·
Registered
Joined
·
360 Posts
ccaats said:
A new transmission update algorithm is being applied to all new Lambdas built after August 1st. Dealers should have the update later this month. Check this guy's posts at the Acadia forum. I believe he is a GM engineer with the Lambda team that has been responsible for working on the transmission re-calibrations.

http://www.acadiaforum.net/forum/index.php?action=profile;u=207;sa=showPosts
Just for clarification: that should be built BEFORE Aug 1st are to have the tranny update. Didn't want anybody getting wigged out over a "new" issue. :thumb:
 

·
Registered
Joined
·
1,999 Posts
laurico said:
I had my transmission update done today. Called my Service Mgr. yesterday and said I was interested in Recall Notice 07217. It took him a couple minutes, but he said that I was on the list, when did I want to bring it in. Went in today. It took about 2 hours.

Be sure that your Service Guy is up to speed on the recall. It has to be done in a certain stall with a certain computer hookup by a certain technician.

It felt a little different on the freeway on the way home. A little quicker to downshift when you step on it. Going to S.F. tomorrow for the weekend and will evaluate it on the way. :wine:
WoW! A Recall number! good work and please let us know how it works out. Never had a 6-speed and it is a different animal from my 4 speeds. Love that top gear when on a highway with no hills! Tach says 1800 RPM at 70 MPH! Plus I don't see the" gear hunting" problem as much as my friends Mercedes 6.

I have gotten used to this 6-speed in all ways.............except that darned reluctance to downshift when I need it. Will inquire at my guy next week, re: this recall/update trans flash.
 

·
Registered
Joined
·
108 Posts
laurico said:
I had my transmission update done today. Called my Service Mgr. yesterday and said I was interested in Recall Notice 07217. It took him a couple minutes, but he said that I was on the list, when did I want to bring it in. Went in today. It took about 2 hours.

Be sure that your Service Guy is up to speed on the recall. It has to be done in a certain stall with a certain computer hookup by a certain technician.

It felt a little different on the freeway on the way home. A little quicker to downshift when you step on it. Going to S.F. tomorrow for the weekend and will evaluate it on the way. :wine:
So is this an official "recall"? If so, should I expect to be notified, or do I need to contact my dealer and ask about this? Is that recall notice # (07217) universal for all Enclave owners?
 

·
Registered
Joined
·
3,130 Posts
I think it is a "bulletin" which is different than a recall. If your dealer pulls up your VIN they should see that the bulletin applies. I do not think there will be any notifications since it is not a recall.

My appt is next Friday.
 

·
Registered
Joined
·
317 Posts
Why wait to be notified? This bulletin # is correct -- call your dealer and schedule a time to bring your Enclave in for the new flash. My friend brought his CX in for a problem with his Stabilitrack warning light and they took care of both things at the same time -- so the dealers definitely have this information.

It should be well worth your time -- after talking to my friend about how he likes how his Enclave drives now, he agreed that it is much more responsive off the line and when he is driving and needs a little more oomph. No hesitation, an almost immediate downshift (but not 2 gears as had been common when you try to pass). Ours was built on 8/8 with the new flash and I could immediately tell the difference driving this and the older programming.
 

·
Registered
Joined
·
8 Posts
I just spoke to my dealer's service dept. and they looked up the number (07217) and specifically said that for my vehicle this was NOT a bulletin but a recall number. I got my Enclave back in mid-June so it was built early on. I'm scheduled for service next Friday, very anxious to see the difference. Cincinnati is very hilly and the sluggish transmission was a nuisance on an otherwise awesome vehicle.
 

·
Registered
Joined
·
108 Posts
I don't really know when mine was built (assuming June or July), so I'm pretty sure I need this update. After a week of driving my Enclave, I can certainly tell that it "feels" like it needs it. I look forward to a more responsive transmission - I'm not expecting a performance vehicle, but would like a little more UMPH off the line! 8)

I'm going to call a local dealer now to check. I didn't buy the vehicle here, so I hope they still treat me well!
 

·
Registered
Joined
·
55 Posts
It's been said that you can look inside your driver side door to see when it was built. If it was built in August, then you have the update. The dealer can also check by your vin#. Good Luck!
 

·
Registered
Joined
·
525 Posts
Just called my dealer and made an appointment for next Saturday to update my transmission software. Had to talk to a couple of service writers before anyone knew enough about what I was talking about (even with the bulletin number) to take care of me. I will be the first at my dealership to have this done. He said it should be a straight forward simple procedure taking an hour or so. Hope he's right. I took delivery of my Enclave on July 31st, so I know I need the update. BTW, it is a recall, so owners will eventually be notified. I'll let you all know how it works out.
And a "Happy Friday" to all! Enjoy the holiday weekend. ;)
 

·
Registered
Joined
·
38 Posts
I had the update taken care of. Dealer did not notify me of any need to have it done. I was told that they only notify owners if there is a recall. This is a bulletin, which means GM acknowledges that there may be an issue with a certain aspect of the vehicle, and is offering a solution. The customer initiates the action by contacting the dealer.

That being said, I did not have the bulletin number at the time I called, but it didn't take but a couple of minutes to explain the issue I had (hesitation & a bogging on acceleration), and the service rep went through the list of bulletins and quickly found what he thought was the appropriate one.

It took about 2 hours in the shop to correct, and I have to say I see a noticable difference in the performace of the vehicle. MUCH happier with it.

So if you have one of the early Enclaves (I got mine the end of April), I highly suggest you take the time to have the update done.
 

·
Registered
Joined
·
3,130 Posts
kenclave said:
This is a bulletin, which means GM acknowledges that there may be an issue with a certain aspect of the vehicle, and is offering a solution. The customer initiates the action by contacting the dealer.
This jives with what my dealer told me and what the "insider" said on the Acadia forum. It may be a recall, but nothing I have seen says it is.
 

·
Premium Member
Joined
·
7,065 Posts
Talk about superior Buick service, the service manager from my Buick dealer just called me to tell me about the transmission update, "and when would you like to bring it in."
I didn't even get a chance to call him myself. This is why this is the fourth car I bought from this same dealer. :thumb: :thumb:
 

·
Registered
Joined
·
3,130 Posts
MRBUICK said:
Talk about superior Buick service, the service manager from my Buick dealer just called me to tell me about the transmission update, "and when would you like to bring it in."
I didn't even get a chance to call him myself. This is why this is the fourth car I bought from this same dealer. :thumb: :thumb:
Had you complained about it, or does he simply watch for new issues/solutions and then let you know?
 

·
Premium Member
Joined
·
7,065 Posts
zman said:
Had you complained about it, or does he simply watch for new issues/solutions and then let you know?
I had NOT mentioned the transmission at all. He called me first to tell me my replacement dash top compartment came in. The lid was sticking. (This was discussed in another thread). He then proceeded to tell me about the transmission update.
 

·
Registered
Joined
·
86 Posts
It's nice to see people are starting to go in and get their vehicles updated. I'm looking forward to the feedback once people have had the update performed.
 

·
Registered
Joined
·
86 Posts
lzwhb2 said:
It's nice to see people are starting to go in and get their vehicles updated. I'm looking forward to the feedback once people have had the update performed.
lzwhb2,

I will be getting the update either tomorrow or Tuesday. From the initial impressions here, I am eager to test it out.

As I have created a fire storm questioning GM's customer service in this forum, I must give credit where it is due to you and your team. Taking the customer feedback and improving the product is exactly what any customer would want. Just as important if not more so, your communication with members of these forums and telling us the transmission program is being actively worked is very much appreciated. Without your participation here, we would not know that GM is agressively attacking this issue. If there is any avenue you could recommend to get information on the other issues that are being worked, I would greatly appreciate that.

Thank you for your efforts and please continue with the communication updates where you can. Thanks again.
 
1 - 20 of 47 Posts
Top