I wouldn't recommend my dealer to anyone except for those from my hometown that also like to support local businesses (because they are the only ones here... not much choice there). They are nice and all, just not that informed or in the loop. Also seem to have low allocation, so if you want to order get in line. Thankfully we were early, so we'll only wait four months or so for ours. :sosad: If someone wasn't set on supporting local businesses, I'd suggest going to a much larger dealer simply for increased chances of having well informed staff and larger allocation.
If my dealer has your vehicle in stock, I would highly recommend them. If you need to order a vehicle, I would say go to one of the big boys. I have found this out the hard way. They are the type of dealer GM would like to do away with. Town population of 18000, mom and pop operation, no multi-million dollar building, 6 service bays, etc... Their lower volume will probably kill them off some day though, there are 4 other Buick dealers within 30 miles of them. 2 small, 1 med. & 1 lg in size. I suspect that someday, somebody will be squeezed out. By ordering from my local dealer, (also a very good customer of mine) I am probably looking at between 5 1/2 & 6 months to take delivery. Quite a penalty to pay because I chose this dealer. Mine was the second unit that they had ordered and that is all they were alloted at the time. They have yet to even recieved that first one for stock yet. Why my sold order did not take priority over the unsold initial stock order is open for debate. There was only 2 weeks difference. Dealer blames it on GM. I will always wonder about this. The way I now understand it, order date and if the vehicle is sold means nothing to GM. I guess this also happened to them when the Solstice came out, couldn't get any for sold orders and other dealers in the area had unsold units on their lots. It is the dealers volume that drives the build. My question for GM is. If the dealer can't get sold orders, how is he then able to increase his sales? I've been in sales for 32 years, maybe I'm doing it all wrong.
I too believe in supporting my local businesses. This problem with "allocation" is all new to me (since being on this forum). I am a lifelong car guy, and was never aware that this kind of thing happens for hot cars. My dealer sounds a lot like yours, family owned, single line, 6-8 service bays, in town dealer, except that they sell more Buicks than any dealer in most of NJ. I recall my salesman saying something about not enough allocation when I took delivery in June, but I did not pay that much attention to his comment. He probably gets more Enclaves than any dealer in the area, and it is still not enough. He has a few in inventory (3-4 I think) but they will move quickly. Even with his higher allocations, he is still quoting 4 months for new orders. He has even gone as far as taking 10 LaCrosses from a dealer out of state who was not moving them(the LaCrosses), just to get 2 Enclaves in a package deal.
I can somewhat understand GM/Buick rewarding their dealers for past performance. They have sold tons of Lucernes, LaCrosses & Rendezvous (they even sold some Rainiers and Terrazas) so they get rewarded with more Enclaves. Believe me, they deserve it for selling what they have during the last few lean years, but this really puts the smaller dealers at a disadvantage.
Your wait will be well worth it when you finally get your Enclave.
Hang in there.........
I am undecided at this point. They have been hit and miss regarding the "red carpet treatment", in problem solving, and quality of work. More hits than misses, but not enough to make my dealership a strong recommendation.
I was fine with the Sales department of the dealership we purchased the Enclave from.
The Service department, however, was hit-and-miss and I was not satisfied with their performance overall. 5 trips back to update the Nav firmware, two of those because they "didn't have the software" and had to purchase it. The last trip in they said they had it fixed, but we initiated the Nav when we started the car and it failed. They offered to let us have a new OEM radio unit "at cost" - $1000. Needless to say, I told them if I was going to spend that kind of money I would buy a good aftermarket unit for much less than that.
Since I consider the whole package to apply to whether I would recommend them, my answer would be "NO!".
I bought from a dealership that is not real close to my home. My main experience is with the salesman that sold me my first and second Enclave. He looked all over for my 2008 with what I exactly wanted. The color was blue-gold and was very rare. He couldn't find it, so he ordered exactly what I wanted from the factory. For my second (2014) Enclave, he was able to find exactly what I wanted. It took several weeks and emails back and forth as I was out of town for part of the time. But, when I returned, I had a new Enclave waiting for me. He is terrific and has the energy to do his work. The personnel at the dealership has always been superb to deal with. They are a dealership that has been in business for about 100 years. I certainly recommend them.
On the other hand, a dealership that is closer in proximity to my house, didn't lift a finger to sell me a car. If it wasn't on the lot and they couldn't persuade me to buy what was there, then the lazy so and sos' just kinda quit trying to sell me something. I wouldn't purchase a car from them for anything.
I definitely would recommend Reichard Buick/GMC here in Dayton.
When I was looking for the Enclave I knew what I wanted. I found one north of Dayton, a dealership in Greenville. My salesman and the owner of the dealership worked on getting the Enclave I drive now.
Their service department is top notch as well.
There is a Buick/GMC dealership within 3 miles of my home. I attempted to see about buying from them but the salesman I had talked with previously, didn't have the time and no one else had the time either.
The one we bought from? NO. Strangest experience I have ever had buying a vehicle. Post sales service was below average.
Second dealer we used for post sales service? NO. Very bad service experience.
Third dealer we used for post sales service? YES. A longer drive but well worth the effort.