Welcome, Becky. Is the Wi-Fi working? Check to see if your username and password is set and correct.

 

Yes wifi works and user name and password are in and correct. I did find that the last user shut of the software updates. So i changed that and re logged in. Now I am getting apps to download but only the ones the last user had. I have cleared their information from the system. I noticed there is no user button on the screen at all? Could that be why I can't get any other apps?

 

I have not noticed a user button. I would think that when you did the reset it should have cleared the prior user information. My only other suggestion would be to do another reset then disconnect the battery for 5 minutes and reconnect it. Then input your information again. If that doesn't work, a visit to a dealer may be required.

 

You need to reset to factory settings again. It's like restarting a computer.

 

Thank you! In my research I had read that could be a fix but had forgotten about it. I will have to try that. Thanks for the reminder 😊 lol

 

Did you find something that works? I am having same issue, just says unable to access catalog