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2025 Heated wiper park screw-up

1.8K views 4 replies 2 participants last post by  rbarrios  
#1 ·
I have purchased Acadia's in the past. When I heard about the new heated wiper park feature, I knew I had to have it. My last Acadia had a frozen windshield and carefully pealing the wipers off of the ice, I discovered my new wiper blades left pieces of expensive blade rubber in the ice. The new Acadia's with that option are shipping with the option listed on the sticker but with a $100 credit for not having it installed. My sales person pointed out that the Enclave with that option did not have the deduct so they must be shipping WITH the feature. My new car clearly shows the feature as being on the car and NO deduct. Well, after the first snow, there was no indication the feature was on the car. A call to Buick customer service confirmed that the VIS (an internal GM VIN decoder) indicated the car WAS made without the option, even though the window sticker claimed it has it!!!!
Now What?
 
#4 ·
After much back and forth and angst, I now have my heated wiper park. My sales person turned the issue over to the Rep., he turned it over to the district person, who turned it over to the "engineers?" Next thing you know, I have heated wiper park! Researching this, I find that the Buick engineers get into the cars through OnStar and can turn on features like heated wiper park! So I had it all along, it just wasn't "turned on."
jeff